OUR POLICY

Surf lessons 2.1 While using our equipment (wetsuit, rash vest and surfboard) the client agrees to use it with care. The Pure Surf School assumes no liability for any injury, damage, death, damages, losses or costs incurred by the customer and/or to third parties due to activities, error, negligence, offences, misconduct, omissions, failures, false information or any illegal false information attributable to our company. We include personal accident insurance in our surf lessons unless considered a case of neglect or misconduct. In cases of neglect or misconduct, the customer will be responsible for costs incurred in the repair or replacement of damaged equipment. 2.2 The following are considered cases of neglect or misconduct: 2.2.1 Use of soft boards outside the white water area. Unless instructed by a qualified instructor. 2.2.2 Use of hard boards in the white water area. Unless instructed by a qualified instructor. · Walk or sit on the surfboard when upside down (fins faced upward). · More than one person walking or sitting on the board simultaneously. · Dragging of surfboard or wetsuit. · Any damage caused to the equipment intentionally. · Failure to follow safety procedures and advice given by qualified on duty surf instructor. 2.3 Cancellations, Changes and Refunds: 2.3.1 Cancellations and Changes. In case of cancellation, the customer will receive a credit for use in booking services supplied by us in the amount of: · 100% refund if cancellation made 48 hours in advance of the scheduled start of service. · 50% refund if cancellation made 12 hours in advance of the scheduled start of service. · 0% if cancellation is not made 12 hours in advance of the scheduled start of service. 2.3.2 Refunds: Under the conditions of subparagraph 2.3.1, the appropriate Refunds will be made in the form of credit. Refunds are not made in other forms of payment. 2.3.3 Exceptions: Paragraph 2.3.1 is not valid for surf lessons pertaining to the promotional package of more than one lesson.